SELECTED WORK / 12
Call Routing & Team Onboarding
A service-operations prototype connecting caller intent, routing, playbooks and team onboarding in one workspace.
THE CHALLENGE
Connect the call to the next right action.
Incoming requests and team training often live in separate systems. Staff need to know who owns a request and which steps to follow when it reaches them.
Make the handoff visible: a request has an intent, an owner and a matching playbook. Show onboarding progress against the same operating steps used by the team.
EXPLORE THE PRODUCT
See the product in action.
Explore a working portfolio edition based on the project’s functionality, or open it at full size.
Portfolio interface based on reviewed project functionality, using anonymous content and sample data. Explore the screens and try the controls. Changes stay in this preview and reset on reload.
WHAT WAS BUILT
The pieces that
make it useful.
Selected work by our founder.
Clickable product prototype for service routing and team operations.
- Fixture-based call records and routing traces
- Business-hours and after-hours routing scenarios
- Shared operating playbooks
- Team onboarding and completion tracking
- 01Understand the request
- 02Route to the owner
- 03Follow the playbook
Next.js
React
TypeScript
Tailwind CSSBuild status
The source brief and interface specify a sales prototype with fixture data and no telephony. This edition uses anonymous requests and local interactions. It does not answer calls, transcribe audio, book real appointments or connect to a phone provider.
The case study describes reviewed implementation work. No measured savings, revenue gains or performance improvements are claimed.HAVE A SIMILAR CHALLENGE?